Unfitly. Email gets a reply from a person.
Email [email protected] and put "Unfitly" in the subject. Tell us your iOS version and what happened.
That's usually the point rather than a bug. The number is the midpoint between the hardest thing you said you could do and the easiest thing you said you couldn't, so it sits below what you'd guess and above what you'd fear. If you answered in a hurry, Settings → Retake the check will redo it.
Check you used the same setup. A standard chair, a chair with hand support and the edge of a bed are three different tests, and the app deliberately refuses to plot them on one line. Switching setups starts a new baseline and says so.
It steps up on consistency, not on the calendar — turning up on eight of the last fourteen days is what unlocks the next step. If you've been consistent and it still hasn't moved, the app treats that as its own fault and forces the step-up.
Tell it. Today → Something hurt today, and pick the area. It drops the movements that aggravate that joint and keeps the rest, rather than stopping everything. If the pain is chest pain, breathlessness, dizziness or a racing heart, stop and get medical help — see the terms.
Settings → Restore purchases. Purchases are tied to your Apple Account, so a new phone or a reinstall recovers them without an email address. If a subscription shows as active in iOS Settings but not in the app, restore again after a moment — Apple's entitlement can lag the payment.
Subscriptions are handled entirely by Apple: iOS Settings → your name → Subscriptions. Refunds are Apple's to give, at reportaproblem.apple.com. We can't see or process either.
Settings → Delete everything. It's immediate and total, because everything is on the device — there's no server copy for us to remove. See the privacy policy.
No. It's a measurement and a general activity programme, not a diagnosis, a screening test or a treatment. If you have a heart or metabolic condition, or you're on insulin or a sulfonylurea, talk to whoever prescribes for you first.